Frequently asked questions
Quick answers about booking, drivers, accounts, and policies on KaamEasy.
For legal detail, see Terms & Conditions, Privacy Policy, Cancellation, and Refunds.
KaamEasy is a digital platform that connects clients with verified driver partners and other home-related professionals. We help you book trips (local, outstation, and long-term driver needs) and coordinate assignments — the underlying trip is between you and the service provider; we facilitate the booking and platform tools.
Create a client account (or log in), open Book a driver, choose your trip type, enter pickup and drop (where required), date and time, vehicle preference, and any notes. Submit the booking — our team or system assigns an approved driver when available. You will receive updates by email and in your client dashboard where applicable.
Typical options on the booking flow include:
- Local: one-way, round trip, night trip, hourly / daily hire in the city.
- Outstation: one-way or round-trip packages (distance and duration based).
- Permanent / long-term driver: ongoing hire — you share duration, work hours, and a budget so we can match you correctly.
Exact labels and fields may vary slightly as we improve the form; always follow the on-screen steps for your case.
Fares depend on service type, vehicle, distance, duration (hours/days), and any selected package (for example outstation slabs). The booking flow may show an estimate before you confirm; final amounts are aligned with the trip details you provide and platform rules. See Pricing for general guidance.
Drivers register through the driver hub, submit profile and vehicle details, and go through admin review. Only approved drivers can be assigned bookings. KaamEasy may suspend or remove accounts for policy violations or repeated issues.
Depending on your booking, payment may be cash to the driver, wallet on the platform, or other methods as shown at checkout or in your trip summary. After trip completion, billing details may be emailed to you. For refund-related rules, see our Refund policy.
Yes, in line with our Cancellation policy. Generally, canceling before service confirmation is easier; after a driver is assigned, different rules or fees may apply in the future. Drivers are also expected to honor assignments — repeated cancellations can affect their account.
Contact support right away with your registered mobile number and booking reference if you have it. For active rides, use any SOS / safety option available in the app or flow you were given. We will review the case and respond as per policy.
Clients: use Forgot password with your registered email. You will receive a 6-digit OTP by email to set a new password.
Drivers: use Forgot password with the email or mobile you used to register. The OTP is sent to the email on file for that account — make sure your driver profile has a valid email.
We take data protection seriously and use reasonable security practices. We do not sell your data. Sharing may occur where required by law or as described in our Privacy Policy. Please read it for categories of data, retention, and your choices.
Use the Help Center form or reach us at support@kaameasy.in (support) and info@kaameasy.in (general). Phone: +91 7705923690. Hours: Monday – Saturday, 9:00 AM – 7:00 PM (IST). We aim to reply within 24 hours on email.