Customer responsibilities

Effective date: 1 January 2026

These responsibilities supplement section 7 of our Terms & Conditions. By booking on KaamEasy you agree to follow them.

1. Accurate information

• Provide correct pickup / drop locations, service address, contact number, and schedule.
• Describe vehicle type, transmission, and trip type honestly for driver bookings.
• Disclose access instructions, pets, stairs, or parking constraints for home services.

2. Be present and reachable

Answer calls or messages from the assigned partner when reasonably possible. For driver trips, be ready at the agreed pickup time or update the booking if plans change.

3. Respectful conduct

• Treat partners professionally; harassment or abuse is grounds for account action.
• Follow traffic laws as a passenger and cooperate with reasonable safety requests.
• Do not ask partners to break the law, carry prohibited items, or drive under unsafe conditions.

4. Verification and ratings

Use OTP and in-app verification honestly. Do not share your account with others. Rate services fairly; false or retaliatory reports may be reviewed and restricted.

5. Payments and cancellations

Pay agreed fares or service charges through the methods shown in the booking flow. Cancel promptly when you no longer need the service; see our Cancellation Policy.

6. Premises and property

For home services, provide a reasonably safe workspace, necessary access, and basic utilities where required. Secure valuables; KaamEasy is not responsible for loss arising from unsecured property unless otherwise required by law.

7. Children and vulnerable adults

A responsible adult must be present where required by law or by the nature of the service. KaamEasy does not provide unsupervised childcare or clinical medical care unless explicitly stated for a specific programme.